It must be a good week for me then!
Usually I’m partial a lot of grumpiness – my parents and boyfriend would agree to that!!
But so far with my new feature of Grins and Grumps of the week (albeit it’s only been running for a few days!) I appear to be having much more smiles across my face than a sour one!
Cause today at work I had one of those feel good moments when you’ve pleased a customer!
Ok, call me lame, but it’s not the only highlight of my day!!
I was into my final hour of my shift at M&S when a not so pleased customer appeared at the desk that I was manning all day declaring the words “I am not happy” with a rather sad look on her face.
Oh dear 😦 .
However, after being talked through what the problem was, I immediately said to my customer that I would get this sorted asap for her.
So a brief walk through the store and we discovered that what the problem was. A slight mishap here and there and the customer was not only slightly mischarged, but very confused!
But I agreed with her on all aspects that it was a silly mistake and told her I wanted to get this sorted so she could get back to the comfort of her cosy home!
So, a brisk walk back to the customer service desk and I quickly put through her items at the correct price and gave the refund she needed.
By this point my customer was smiling and happy – infact we even had a chuckle together!
My customer thanked me by my name (which still freaks me out till I remember I’m wearing a name badge!) and left the store with a big grin across her cheeks!
Nothing better than solving a problem and putting a smile on someone else’s face!
Job done. 🙂